Shipping & Returns

Thank you for choosing Artaro. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and exchanges are necessary. Please read our return and exchange policy carefully to ensure a smooth and hassle-free experience.

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1. Eligibility for Returns and Exchanges:

   • To be eligible for a return or exchange, the artwork must be in its original condition, unused, and undamaged.

   • Returns and exchanges are only accepted within 30 days from the date of delivery.

   • Customized or personalized artwork is not eligible for return or exchange unless it arrives damaged or defective.                                                          

2. Returns Process:

   • Please contact our customer support team within the eligible timeframe to initiate a return or exchange.

   • Provide your order details, including the reason for the return or exchange.

   • Our customer support team will guide you through the necessary steps and provide you with a Return Authorization Number (RAN) if applicable.

   • Ship the artwork back to us in its original packaging, ensuring it is properly protected. Please include the RAN on the return package.

   • We recommend using a reputable shipping service with insurance and tracking for your peace of mind.

   • The customer is responsible for the return shipping costs unless the return is due to our error or a defective/damaged product.                                        

3. Refunds:

   • Once we receive the returned artwork, our team will inspect it to ensure it meets the eligibility criteria.

   • If the return is approved, we will initiate the refund process.

   • The refund will be issued to the original payment method used for the purchase, excluding any shipping costs.

   • Please note that the processing time for refunds may vary depending on your payment provider.                                                                                  

4. Exchanges:

   • If you wish to exchange your artwork for another piece, please contact our customer support team to initiate the exchange process.

   • We will guide you through the necessary steps, including selecting the desired replacement artwork and addressing any price differences.

   • The customer is responsible for the shipping costs associated with the exchange unless it is due to our error or a defective/damaged product.      

5. Damaged or Defective Artwork:

   • If your artwork arrives damaged or defective, please contact our customer support team immediately.

   • Provide detailed information and supporting photographs to assist us in assessing the issue.

   • We will work with you to resolve the problem by providing a replacement or initiating a refund if necessary.

   • Damaged or defective artwork must be reported to us within 7 days of delivery.                                                                                                         

6. Exceptions and Final Sale Items:

   • Some items may be marked as final sale, and these are not eligible for return or exchange unless they arrive damaged or defective.

   • Any exceptions to this policy will be clearly communicated on the product page or during the checkout process.                                                            

Please note that Artaro reserves the right to modify or update this Return and Exchange Policy as needed. We encourage you to review this policy periodically. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.                                               

Questions

If you have any questions concerning our return policy, please contact us at: Artarohelp@gmail.com